We want you to feel confident about your purchase. This policy explains how returns, exchanges, damaged-item claims, and refunds are handled for purchases made through shafary.com.
Damaged, Defective, or Incorrect Items
We stand behind the condition and workmanship of our jewelry.
If your item arrives damaged, defective, incorrect, or missing a component, contact us at customer service email: admin@ladyjew.com within 7 calendar days of delivery.
Please provide:
- Your order number;
- A brief description of the problem;
- Clear photographs or video showing the item and the issue;
- Photographs of the packaging; and
- A photograph of the shipping label if the package was damaged or the wrong item was delivered.
Once the issue has been reviewed and confirmed, we will offer an appropriate resolution:
- A replacement at no additional cost;
- A repair, when appropriate; or
- A full refund to the original payment method.
If a confirmed damaged, defective, or incorrect item must be returned, we will provide a prepaid return label. The customer will not be responsible for return-shipping costs resulting from a confirmed product defect or fulfillment error.
What Is Considered a Defect?
Examples of defects present upon delivery may include:
- A broken chain, clasp, post, or setting;
- A missing or loose stone;
- A major scratch, crack, or deformation;
- Receipt of the wrong product, color, or size;
- A missing product component; or
- A product materially different from its website description.
The following are generally not considered manufacturing defects:
- Minor variations associated with handcrafted jewelry;
- Normal tarnishing or gradual changes in finish;
- Scratches or damage caused after delivery;
- Damage caused by impact, misuse, chemicals, water, chlorine, improper cleaning, or improper storage;
- Ordinary wear and tear; or
- A change of preference or selection of an incorrect size.
These exclusions do not limit any rights available under applicable law.
Standard Returns
For returns unrelated to damage, defects, or fulfillment errors, contact us within 7 calendar days of delivery.
To be eligible, the item must be:
- Unworn and unused;
- Free from scratches, damage, perfume, cosmetics, or other signs of wear;
- Unaltered and not resize;
- Returned with all original packaging, accessories, certificates, and gifts; and
- Accompanied by valid proof of purchase.
Customers are responsible for return-shipping costs for standard returns unless applicable law requires otherwise.
Non-Returnable Items
Unless the item arrives damaged or defective, the following products are not eligible for return:
- Personalized, engraved, resized, or custom-made jewelry;
- Earrings removed from sealed hygiene packaging;
- Gift cards;
- Final-sale items clearly identified before purchase;
- Items damaged through use, alteration, or improper care; and
- Free promotional gifts when returned separately from the qualifying purchase.
Mandatory consumer rights under applicable law remain unaffected.
Return Authorization
Contact customer service email: admin@shafary.com before returning an item. We will provide return instructions and, when applicable, a return authorization number. Items sent without authorization or to an incorrect address may experience delays or may not be accepted. Customers should use a trackable shipping service and retain the shipping receipt. We are not responsible for standard-return packages lost or damaged before they reach our designated return location.
Inspection
Returned items will normally be inspected within [3–5] business days after delivery to our return location. If an item does not meet the return conditions, we will contact the customer. We reserve the right to deny a discretionary return or deduct an appropriate amount for missing components, damage, or loss in value caused by handling beyond what is reasonably necessary to inspect the product, where permitted by law.
Refunds
Approved refunds will be issued to the original payment method.
For confirmed damaged, defective, or incorrect items, the refund will include:
- The purchase price of the affected item;
- Applicable taxes; and
- Any standard outbound shipping charge originally paid for that item.
For standard returns, original shipping fees and optional expedited-shipping charges are not refundable unless applicable law requires otherwise.
Approved refunds are normally processed within [5–10] business days. Financial institutions may require additional time to post the credit to the customer’s account.
Promotional Purchases
If a returned product was purchased as part of a bundle, gift-with-purchase offer, or quantity discount, the refund may be adjusted to reflect the terms of the original promotion. Any free gift associated with the returned item must also be returned unused. If it is not returned, its stated value may be deducted from the refund where permitted by law.
Tarnishing and Jewelry Care
Sterling silver can naturally tarnish over time. Tarnish-resistant jewelry is designed to maintain its appearance longer, but it is not tarnish-proof. Normal tarnishing is not considered a product defect. Customers should follow the included care instructions and use only cleaning products appropriate for the jewelry’s metal, finish, plating, and gemstones. If an item shows unusual discoloration shortly after delivery despite proper use and care, contact us at customer service email: admin@shafary.com so we can review the issue.
Cancellations
Cancellation requests should be submitted as soon as possible. An order may be canceled and refunded if it has not entered processing or shipment. Custom, personalized, engraved, or resized orders cannot be canceled after production has begun.
Consumer Rights
This policy does not limit any warranty, refund, cancellation, or consumer-protection right that cannot legally be excluded or restricted.
Contact Us
To request a return, exchange, or refund, contact: Shafary Jewelry Customer service email: admin@shafary.comWebsite: https://shafary.com/
